Contact Us

Please, email us for any questions or concerns.

It is our pleasure here at Custom Crystal Designs to have the opportunity to discuss how we can create the perfect keepsake for you or a loved one.

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Returns Policy

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED? 

You have until the end of the business day on the day your order is placed (5:00 pm PST) to cancel your order for a full refund.

WHAT IF MY CUSTOM CRYSTAL GIFT OR AWARD ARRIVES BROKEN? 

We take the ultimate care in packaging and shipping your pieces; however, accidents may occur. We must be able to file a claim with the carrier, so it is imperative that any damages are reported within 48 hours of receipt, and all packaging is retained for inspection. If you receive damaged crystals gifts or awards, we will take care of all costs required to replace your awards free of charge before your event.   Failure to report damages within 48 hours, or failure to retain packaging, may nullify our claim with the carrier--and charges to you may apply.

WHAT IF MY CRYSTAL GIFT OR AWARD ARRIVES ETCHED INCORRECTLY? 

We take great care to ensure accuracy on all of our gifts and awards.  Policies are in place to ensure we laser engrave only and exactly what you want; remember, you get the final approval of proofs before we begin etching your laser crystal.  Still, mistakes may happen.  If you receive awards etched differently than your approved artwork , we will take care of all costs required to replace your awards free of charge before your event.  If it is the customer’s error, we offer a 25% courtesy discount to remake your awards.  Any expedited shipping is the responsibility of the customer.

Return Policy and Procedure

We are confident that our products will meet or exceed your expectations though we do offer a 15-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacements.

Returned items must be in their original condition and packagingContact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.

Legal Notices

Custom Crystal Designs reserves the right to change, add or remove portions of this Terms and Conditions at any time. It is your responsibility to check this Terms and Conditions before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Content; Copyright and Trademark Notice

 Return Policy

All sales from Custom Crystal Designs are final. If you cancel your order you are responsible for any and all costs incurred up to the time of your cancellation, including but not restricted to artwork, setup charges, proofs, engraving, and finished product.

Since our product is a custom product and not usable to anyone but the customer who placed the order, all accounts must be pre-paid unless other arrangements are agreed upon. We accept Visa, Master Card, Discover, American Express, and money orders.

Prices are subject to change without notice. Customer agrees to all prices, fees and terms as presented on the website.

Shipping Policy

If you are ordering directly from our website, we send all orders within three days of payment confirmation and ship most everything USPS Priority. Orders are generally received by our customers in a week to ten days from payment confirmation. Thank you again for shopping Custom Crystal Designs.

 

RETURN POLICY

We are confident that our products will meet or exceed your expectations though we do offer a 15-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacements.

Returned items must be in their original condition and packaging. Contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.